Privacy Policy

Privacy Policy

Effective Date: 6/29/2025

This Privacy Policy explains how Sail for the Sun, LLC, doing business as SeaAir and its affiliates and subsidiaries (“SeaAir,” “we,” “us,” or “our”) collect, use, disclose, and protect information when you use our website, e-commerce store, mobile applications, connected hardware products, and any related services (collectively, the “Services”).

We are based in Florida, USA and serve customers in the United States and internationally.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide to Us

  • Contact information (name, email, phone number, shipping address)

  • Account credentials (via AWS Cognito, Apple Sign-In, Google Sign-In)

  • Payment details processed by third-party processors (we do not store full payment card numbers)

  • Information submitted through support requests, including uploaded photos or files

  • Device hardware information when you use “Support Me” or similar diagnostic features

  • Information you provide in connection with returns, repairs, service requests, or customer support

1.2 Automatically Collected Information

When you use our website, app, or connected hardware, we automatically collect:

  • Device identifiers (mobile device ID, app instance ID, IP address)

  • Usage data, interactions, and analytics (via GA4, Firebase, and similar tools)

  • Bluetooth connection information for interacting with SeaAir hardware

  • App performance data, crash logs, and diagnostic information

  • Local device data necessary to perform firmware updates

We do not collect precise GPS location, but the app may collect approximate location if enabled by you in the future.

1.3 Connected Hardware Data

When paired with SeaAir products, the app may collect:

  • Device status and operational data

  • Diagnostic data used to troubleshoot issues

  • Firmware version, update history, and system performance data

  • Data transmitted while using “Support Me” or remote assistance features

This information helps us provide support, improve reliability, and enhance product functionality.

1.4 Cookies, Pixels, and Tracking Technologies

We use cookies and similar technologies for:

  • Functionality and security

  • Shopping cart and checkout

  • Analytics (GA4)

  • Marketing and advertising (e.g., Meta, Google Ads)

  • Email and SMS personalization (Klaviyo)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate, maintain, and improve our website, apps, and hardware ecosystem

  • To process orders, payments, shipping, and returns

  • To provide account functionality, including authentication and access control

  • To send order confirmations, shipping updates, and delivery tracking

  • To deliver push notifications and in-app messages

  • To provide customer support, troubleshoot issues, and run diagnostics

  • To update firmware and ensure device security

  • To conduct analytics and improve product performance

  • To send marketing communications where permitted by law

  • To comply with legal obligations

We do not sell your personal information.

3. How We Share Your Information

We may share your information with trusted third parties who assist in delivering our Services. These include:

  • Shopify (platform + checkout)

  • Payment processors: Shopify Payments, PayPal, Amazon Pay

  • Shipping and logistics providers (to fulfill and track orders)

  • Email and SMS providers (Klaviyo)

  • Meta, Google, and similar advertising platforms

  • GA4 and analytics tools

  • Cloud partners (AWS, Firebase, etc.)

  • App crash reporting and diagnostics partners

  • Technical support and remote diagnostic tools

We may also share information:

  • With affiliates and subsidiaries of Sail for the Sun, LLC

  • To comply with law, legal process, or enforce policies

  • In connection with mergers, acquisitions, or business transfers

We do not sell personal data to third parties.

4. Push Notifications

We may send push notifications for:

  • Account activity

  • Shipping updates

  • Product alerts or system notifications

  • Promotions or offers (opt-in only)

You can manage notification preferences in your device settings.

5. Your Rights and Choices

5.1 U.S. State Privacy Rights

Residents of California and other states with similar laws may request:

  • Access to their personal information

  • Deletion of personal information

  • Correction of inaccurate information

  • Opt-out of certain data uses

Requests can be made at info@seaair.com or 954-256-5588.

We do not sell or share data in a way that triggers “Do Not Sell” opt-out requirements.

5.2 International Users (Including GDPR Considerations)

If you are located outside the United States:

  • Your information may be transferred to the U.S.

  • You may have rights to access, correct, or delete your personal data

  • You may request restriction or object to certain processing

  • Consent may be required for marketing or certain data uses

We comply with legal requirements for international transfers where applicable.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encryption

  • Secure authentication via AWS Cognito

  • Limited employee access

  • Secure data transmission

However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Provide ongoing support

  • Meet legal, tax, or regulatory obligations

  • Maintain device and firmware history necessary for safety and performance

You may request deletion at any time unless retention is legally required.

8. Children’s Privacy

Our Services are not intended for children under 13.
We do not knowingly collect personal information from children.

If you believe we have collected such information, contact us at info@seaair.com.

9. Third-Party Links and Integrations

Our website or app may contain links to third-party websites or services.
We are not responsible for their privacy practices.

Third-party SDKs used to operate the app (such as Firebase, AWS, analytics tools) may collect and process data in accordance with their own privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
When we do, we will revise the “Effective Date” at the top of this page.
Continued use of the Services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Sail for the Sun, LLC (DBA SeaAir)
Email: info@seaair.com
Phone: 954-256-5588
Address: Florida, USA